Refund policy

Professional Payments (R4 850 a year)

• Not delivered within 72 hours of your payment clearing: a full refund. You don't have to negotiate for it.
• If scoping shows your offer can't be made ready to take payments as scoped: you choose a corrected scope, or a full refund.
• Waiting on your payment provider: your platform can't take payments until PayFast (or your provider) approves your account. That wait isn't part of our 72 hours, so it isn't a reason for a refund on its own. We keep you updated while you wait.
• Once your platform is delivered, the year is paid for: there's no refund for the rest of the year if you stop using it.

The Managed Payment Solution (R1 950 a month)

• Cancel with one calendar month's written notice. A month already paid isn't refunded.
• If we don't meet the service level in a month (routine changes within 2 business days), you get a service credit or a refund for that month, pro rata.

How to ask for a refund

Email info@tisscorporation.co.za or WhatsApp 069 516 5954 with your payment reference (it's on your receipt). We confirm it's you on the number or email we have for you, and refund to the card or account you paid from within 10 working days.

This doesn't limit your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act. The terms set out the full service each price covers.